FAQ

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Questions About Shipping?

Where do you ship your boxes?
Currently, shipping is only available within Canada, and shipping is free.

How are your boxes shipped?
All orders will be shipped via FedEx in the fastest method available. Orders should be received within 1-2 days of shipping from our warehouse.
All orders are shipped in an insulated box with ice packs.

Once I have placed my order, when should I expect to receive it?
Because our products are perishable, we only ship via FedEx Monday through Wednesday with 1-2 day delivery.
Our goal is to have your order shipped to you as quickly as possible.
Once your order ships, you will receive an email with your FedEx tracking number.
If inclement weather is forecasted, we may hold orders to ensure they do not get delayed.

How Should I Expect the Cheese and Butter to Look Upon Arrival?
It is normal for cheese and butter to warm up a bit during its journey to you, even when packed with ice packs.
During transit, the ice packs will have thawed, but the cheese and butter should still feel cool to the touch. If you have any concerns about the condition of your cheese or butter, please refrigerate them right away, and take stock a few hours later. If you still have concerns, please take a photo and send it to us at: creamerybox@cows.ca

Will a signature be required on delivery?
No. FedEx will leave most packages in a safe place. In our experience, requiring a signature for delivery leads to delivery delays, which can cause issues with perishable products such as ours.

What is your Return Policy?
If you are unhappy with your purchase, we will happily replace or refund your order. Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment. This includes letting gift recipients know to expect a perishable package.
We are not responsible for damage or spoiled product due to the following:
Incorrect delivery address
Unopened shipments
Gifts to recipients who were out of town or unable to receive the shipment.


What Does It Mean That Your Cheese is Made With Unpasteurized Milk?

Due to regulations, our cheese ingredient lists state it is made with unpasteurized milk. However, it is not raw milk. Instead we use thermized milk. Thermized milk is not raw, but it is also not fully pasteurized. To learn more about the Thermization process, please refer to This Page


Where Do You Source Your Milk?

All COWS Dairy Products are made with 100% Prince Edward Island Milk.


Do you use grass fed milk?

We use only Prince Edward Island milk in the production of our dairy products. Dairy cows on PEI eat grass, silage, hay, grain, and water. The grain ration varies from farm to farm. Mainly, it would involve barley and corn, but could include oats, wheat, and soybean. Mineral and salt may be added to the grain mix or available as blocks for the cows to lick. Therefore, we cannot say our butter is strictly grass fed; just partially.


Are Your Products Gluten Free?

Yes. Our cheese and butter are gluten free, but are not certified gluten free.


Are Your Products Vegetarian?

Yes. The rennet used in our cheese is microbial rennet, which is vegetarian friendly.


What Are The Crunchy Bits in Your Cheese?

The crunchy pieces in our cheese is Calcium Lactate. Calcium Lactate naturally occurs in aged cheddar and is considered a very positive attribute. However, not everyone loves that texture. If you’re someone who enjoys Calcium Lactate, we would encourage you to enjoy our Avonlea Clothbound or 3 Year Old Cheddars. If you’re someone who does not enjoy that crunchy texture as much, we would suggest you try our younger cheddars – 1 Year Old or Extra Old. For more information on Calcium Lactate, please enjoy this article to learn more about it.


Where Can I Purchase Your Cheese?

Please see our "Where to Buy" pages


Interested in Becoming a Distributor?

Please contact our Wholesale Manager, Andrea White. andrea@cows.ca 902.628.3517


Do You Offer Tours of Your Facility?

We offer free, self-guided tours of our COWS Creamery Facility. See how this Prince Edward Island Company grew from one store in Cavendish, Prince Edward Island in 1983 to 13 locations across Canada!
Learn about the history of this locally-owned and operated company, watch our expert ice cream makers combine ingredients by hand to create Canada’s Best Ice Cream, see our famous COWS t-shirts being printed, and visit our Cheese Cave where you’ll see the World’s Best Cheddar – our Avonlea Clothbound Cheddar – aging before your very eyes!

PLEASE NOTE – Our tour area is wheelchair accessible and opens with the retail store. The tour area closes one hour before the retail store closes each day. Please visit: COWS.ca for COWS Creamery retail store hours.


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Please refer to our contact form, and we will work to answer your questions.